Data and Privacy Policy

Seabloom Couriers respects the privacy of everyone using our website or booking delivery services. This notice explains what information we collect, why we collect it, and how we protect it according to the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Seabloom Couriers, 14 Gardner Street, Brighton BN1 1UP, England. Telephone +44 1273 962 458. Email [email protected].

2. What Information We Collect

• Contact details (name, email, phone number) provided through our order form.
• Delivery information (address, notes for access, preferred time window).
• Optional feedback or reviews you send by email.
• Technical data such as browser type and page views, collected anonymously via essential cookies.

3. Purpose of Processing

We use your information solely to process orders, arrange deliveries, issue receipts, and improve our website clarity. We do not sell or lease data to third parties, nor do we use data for behavioural advertising.

4. Legal Basis for Processing

Our legal grounds include contract performance (for processing your delivery order), legal obligation (for record-keeping), and legitimate interest (to improve customer experience). Where we rely on consent, for example newsletter sign-ups, you may withdraw that consent at any time.

5. Storage and Retention

We store records securely within the UK on encrypted servers managed by reputable providers. Order data is retained for up to six years to meet accounting requirements, after which it is safely deleted or anonymised.

6. Sharing and Disclosure

We share data only with couriers directly employed by Seabloom Couriers and payment processors that comply with UK data-protection law. No information is transferred outside the UK without adequate safeguards.

7. Your Rights

• Access — request a copy of your personal data.
• Rectification — ask for corrections to inaccurate information.
• Erasure — request deletion where no legal basis exists to retain it.
• Restriction or objection — limit how we use your data.
• Portability — receive data in a machine-readable format on request.

8. Security Measures

Our website uses HTTPS encryption, secure password policies, and regular updates. Access to personal information is restricted to trained staff only. All devices use encrypted storage and automatic lockout after inactivity.

9. Cookies and Analytics

We use only small functional cookies necessary to operate forms and measure basic visit counts. We do not run advertising or tracking cookies. Details are available on our Cookie Settings page.

10. Contact and Complaints

If you have a privacy query, contact us at [email protected] or by post to the address above. You may also lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.